Managed WhatsApp Setup
Using a Business Solution Provider (BSP) like 360dialog or Twilio is the easiest way to get your business on WhatsApp. They handle the infrastructure and verification process for you.
360dialog
Specialized WhatsApp BSP. Recommended for high-volume businesses who want the native WhatsApp experience with easier onboarding.
360dialog Hub →Twilio
Best if you already use Twilio for SMS or Voice. Uses the Twilio Sandbox or your own registered Twilio WhatsApp Sender.
Twilio Console →Integration Steps
Connecting via 360dialog
Generate API Key
In your 360dialog Hub, navigate to WhatsApp Accounts, select your number, and click Generate API Key.
Configure Webhook
Set your Webhook URL in 360dialog to:
https://app.replybase.co.uk/api/whatsapp/webhookLink to ReplyBase
In ReplyBase, go to Channels > WhatsApp, choose 360dialog, and enter your API Key and Channel ID.
Connecting via Twilio
Get API Credentials
From your Twilio Console, copy your Account SID and Auth Token.
Set Sandbox/Sender URL
In Twilio WhatsApp settings, set the "A message comes in" webhook to:
https://app.replybase.co.uk/api/whatsapp/webhookEnsure the HTTP method is set to POST.
Link to ReplyBase
In ReplyBase, go to Channels > WhatsApp, choose Twilio, and enter your SID, Token, and the From Number.
Which one should I choose?
If you want the lowest possible cost, use the Meta Cloud API. If you want the easiest verification process and don't mind a small monthly fee, 360dialog is our recommended partner for WhatsApp.
View Meta Cloud API Guide