Test Your Channel
Before going live, it's essential to verify that your connection is stable and your AI responses are behaving as expected.
Verification Checklist
Automated greeting triggers on first message
Conversation appears in real-time in Dashboard
Contact details (Name/ID) are captured correctly
AI responses match your knowledge base tone
Testing Webchat
The easiest way to test Webchat is via the built-in Simulator in your ReplyBase dashboard under Bots > [Your Bot] > Simulator.
Alternatively, open your website where you embedded the script and look for the chat icon in the bottom corner.
Testing WhatsApp
Send a message from a personal WhatsApp account to your registered business number.
- Verify that the message appears in Conversations.
- Check if the Read Receipt (blue ticks) works correctly.
Testing Telegram
Open your bot in Telegram and click Start. Send a simple enquiry like "What services do you offer?".