Step 4 — Test Your Channel
Send a real message and verify it flows through your bot correctly before going live
What to Verify
After every channel setup, confirm these four outcomes before considering yourself live:
1Your test message triggers an automated reply
2The conversation appears in Conversations in the dashboard
3A new Contact record is created or updated
4If your flow has a lead step, a Lead record appears in Leads
Testing Webchat
Option 1 — Built-in Test Widget
The fastest way to test without touching your website.
- 1Go to Integrations > Web Chat.
- 2Click Test Widget. A preview chat opens in the dashboard.
- 3Type a message. You should see a reply from your bot almost immediately.
- 4Open Conversations in the sidebar — your test conversation should appear there.
Option 2 — Test on Your Website
- 1Add the embed snippet to a page on your site (see Webchat Setup).
- 2Open that page in your browser. The chat widget icon should appear in the bottom corner.
- 3Click the icon, type a test message, and confirm you get a reply.
If the widget does not appear, check that your domain is in the Allowed Domains list and that the script tag was added to the correct part of the page.
Testing Telegram
- 1Open Telegram and search for your bot by its username (the one you created with BotFather).
- 2Tap Start if this is your first time opening the bot.
- 3Send a message like "Hi" or "Hello".
- 4Your bot should reply. Check Conversations in the ReplyBase dashboard to confirm the message was received.
No reply after 30 seconds? Check Integrations > Telegram for connection status and recent webhook activity logs.
Testing Facebook Messenger
- 1Open Facebook Messenger and search for your Page by name, or go directly to your Page and click Send Message.
- 2Send a test message (e.g. "Hello").
- 3Your bot should reply automatically. Confirm the conversation appears in Conversations in ReplyBase.
Note: while your Facebook app is in development mode, only people listed as app testers or developers in your Meta app settings will receive replies. Once your app is live, all Messenger users get replies.