Security & Privacy

Security is at the core of everything we build. We employ industry-standard protocols to ensure your data and your customers' conversations remain private and secure.

Data Encryption

All data is encrypted at rest using AES-256 and in transit via TLS 1.3. This includes message history, contact details, and internal logs.

Credential Vault

Integration tokens (Meta, Telegram, WhatsApp) are stored in a secure hardware security module (HSM) and are never logged or exposed in cleartext.

Privacy Policy Compliance

ReplyBase is designed to be GDPR and CCPA compliant. We provide tools for you to manage your customers' data rights:

Data Deletion

Easily delete any contact and their entire message history from our servers with one click.

Data Portability

Export your leads and conversations in JSON or CSV format at any time.

Retention Policies

Configure how long messages are stored before being automatically purged.

Infrastructure

Our infrastructure is hosted on AWS in the London (eu-west-2) region, benefiting from their world-class physical security and compliance certifications (SOC 2, ISO 27001).

Responsible AI & Data Privacy

We prioritize your intellectual property. ReplyBase utilizes Enterprise-tier API integrations with providers like Google Gemini and OpenAI. Under our service agreements:

Zero Training: Your business data and customer conversations are never used to train global AI models.

Context Isolation: Every AI interaction is strictly sandboxed to your workspace. No data leaks between tenants.

Data Sovereignty: You retain full ownership of all Knowledge Base content and extracted lead data.