Product Roadmap

Current Status

ReplyBase is focused on a Unified Business Inbox model: one place to receive and respond to customer messages, with practical automation and lead capture.

Live And Usable Today

• account registration and sign-in
• tenant-based workspace model
• bot management and secure builder launch
• Telegram bot connection flow
• webchat embed setup, diagnostics, and rollout controls
• conversations, contacts, and leads views
• billing and Stripe portal flow
• workspace owner controls for subscription and operational visibility

Highest-Value Near-Term Improvements

• stabilize Playwright-based webchat E2E coverage
• Replace placeholder activity data with a real event stream.
• Complete usage accounting and plan-usage visibility.
• Improve first-run UX across active sources and lead workflows.
• Expand settings into true workspace management.

Operational Priorities

• finalize webchat rollout playbooks and monitoring
• continue hardening public source endpoints
• improve onboarding conversion and source health visibility
• reduce mismatch between dashboard copy and capability

Longer-Term Opportunities

• richer analytics and reporting
• stronger workspace administration tooling
• broader source coverage after consistency goals are met
• better collaboration and role-based workflows