Step 2 — Choose Your Channel
Pick the platform where your customers will reach you first
Free plan — Webchat and Facebook only
The Free plan includes Webchat and Facebook Messenger. Telegram and WhatsApp require a paid plan (from £29/mo). You can upgrade at any time from Billing > Plans.
Where To Find Integrations
In the dashboard, open Integrations from the left sidebar. You will see a card for each available channel. Click any channel card to open its setup page.
Available Channels
Best for businesses with an existing website. Visitors chat directly from your site without leaving — great for lead capture, FAQs, and sales enquiries.
You will need:
- A website you can add a script tag to
Best for audiences who already use Telegram. You create a bot via BotFather, paste the token into ReplyBase, and your bot is live in minutes.
You will need:
- A Telegram account
- Access to @BotFather on Telegram
Best for businesses with an active Facebook Page. Customers message you on Messenger and ReplyBase handles the reply automatically.
You will need:
- A Facebook account
- Admin access to a Facebook Page
WhatsApp Business Cloud API integration is currently in development. Join the waitlist to be notified when it launches.
Join WaitlistNot Sure Which to Pick?
Webchat — start here if you have a website and want to capture leads from visitors immediately. No third-party apps needed by your customers.
Telegram — start here if your audience already uses Telegram, or if you want a fast no-code bot that requires no website changes.
Facebook Messenger — start here if you run campaigns through Facebook and want enquiries handled automatically from your Page.