Subscription Features
Current ReplyBase plans, limits, and feature availability based on the implemented product
This page describes the current plan structure and feature availability reflected in the ReplyBase SaaS application and seed data.
Plan Overview
Free
GBP0/month
Best for testing and first setup: 1 bot, 100 daily messages, 100 monthly messages, 200 automations/month, 1 source connection per bot, community support
"Powered by ReplyBase" link shown in webchat widget
Launch
GBP29/month
Smart Automation: 2 bots, 1,500 automations/month, 1,000 AI responses/month, CRM access, email support (48h target)
"Powered by ReplyBase" link shown in webchat widget
Grow
GBP49/month
Scaling Automations: 5 bots, 5,000 automations/month, 3,500 AI responses/month, CRM access, email support (48h target)
No ReplyBase branding in widget
Scale
GBP89/month
AI Co-Pilot: 10 bots, 10,000 automations/month, 7,500 AI responses/month, CRM access, API access, priority email support (24h target)
No ReplyBase branding in widget
Business
GBP249/month
AI Agent: 25 bots, 40,000 automations/month, 25,000 AI responses/month, CRM access, API access, Priority+ support (4h target, dedicated Slack/WhatsApp channel, quarterly review call)
Full white-label: custom logo, colors, and email branding (Settings → Branding)
Product Areas Available Today
Core Workspace
- account registration and login
- tenant-based workspace creation
- bot management
- secure builder launch from ReplyBase
- billing page and Stripe customer portal flow
Conversation Operations
- conversation list
- contact list with identity badges
- leads page for captured lead records
- basic dashboard health cards for AI status, connected pages, engine status, and recent message timing
Sources
- Telegram Bot integration
- Facebook Messenger integration
- Webchat Widget integration
- WhatsApp Business (Beta)
Flow Management
- create, edit, duplicate, activate, and delete flows
- assign flows to active runtime targets, with some legacy page-based behavior still present
- see per-flow lead and session counts
Current UX Notes
- Telegram, Facebook, and Webchat have dedicated setup pages.
- Unified inbox language is being standardized across product UI.
- Settings and Activity exist, but are lighter than integration and webchat areas.
Support SLA Tiers
Every plan includes a defined support commitment. Higher-tier plans receive faster response times and dedicated communication channels.
| Plan | Tier | Response Target | Channels | Includes |
|---|---|---|---|---|
| Free | Community | No SLA | Community forum | Best-effort community answers |
| Launch & Grow | Standard Email | 48h | Best-effort response via email | |
| Scale | Priority Email | 24h | Priority queue, 24-hour response commitment | |
| Business | Priority+ | 4h | Email + Dedicated Slack/WhatsApp (optional) | 4-hour response commitment, dedicated communication channel, quarterly business review call |
Response targets are business-day commitments (9am–5pm GMT). The Business plan Priority+ tier includes a dedicated Slack or WhatsApp channel (optional) and a quarterly business review call.
How To Get Best Value From Your Plan
- Start with one high-volume source before expanding integrations.
- Use Flows for repetitive questions to reduce manual response time.
- Use AI fallback for long-tail queries instead of building oversized flows.
- Review lead conversion and reply time weekly to spot bottlenecks.
- Upgrade when automation volume or AI usage consistently approaches your plan caps.
Webchat Widget Branding
The webchat widget includes plan-aware branding behavior that is automatically applied based on your subscription — no configuration required.
| Plan | Widget footer | White-label |
|---|---|---|
| Free | “Powered by ReplyBase” link | No |
| Launch | “Powered by ReplyBase” link | No |
| Grow | None | No |
| Scale | None | No |
| Business | None | Yes — custom logo, colors, email branding |
The branding footer is applied automatically — there is no setting to disable it on Free or Launch. Upgrading to Grow or above removes it immediately.
What Is Not Fully Mature Yet
- advanced workspace settings are minimal
- full self-serve team or role management is not present
Billing Notes
- Paid plans present a 14-day free trial in the pricing UI.
- Plan-aware checks enforce bot, automation, and AI usage limits.
- Billing is centered in the Billing screen, not Settings.
Canonical product planning and feature strategy are maintained in replybase-saas/Product_Details.