Frequently Asked Questions

ReplyBase is an AI-powered conversation automation platform that helps businesses capture leads and support customers across Webchat, WhatsApp, Telegram, and Facebook Messenger using advanced AI workflows.

No. Most integrations like Facebook and Telegram are click-and-connect. Webchat requires copying a single line of code to your site. Advanced users can use our API and webhooks for deeper integrations.

We use state-of-the-art LLMs (like GPT-4 and Gemini) to understand customer intent. You can configure 'Flows' to guide the conversation or let the AI respond dynamically based on your knowledge base.

Yes. You can upload documents or link your website in the 'Knowledge' section to ensure the AI provides accurate, business-specific information.

Yes! Our Free plan includes Webchat and Facebook Messenger with up to 100 AI messages per month. Perfect for testing and small businesses.

Any response generated by the AI or an automated flow counts as one message. Human-to-human messages in the dashboard are always free.

Yes. The badge appears automatically on Free and Launch (£29/mo) plans as a subtle footer link in the chat panel. Upgrading to the Grow plan (£49/mo) or above removes it entirely. Business plan subscribers can go further with full white-label branding — custom logo, colors, and email sender name — configured in Settings → Branding.

Free plan users have access to our community forum. There is no response-time commitment on the Free tier.

Launch and Grow subscribers receive Standard Email support with a best-effort 48-hour response target during business hours (9am–5pm GMT, Monday–Friday).

Scale plan subscribers are placed in a priority queue with a 24-hour response target. Your tickets are reviewed before standard queue submissions.

Business plan subscribers receive Priority+ support: a 4-hour response target during business hours, an optional dedicated Slack or WhatsApp support channel, and a quarterly business review call with the ReplyBase team.

Business plan subscribers can submit fast-track tickets directly from the platform via the Priority Support form in Settings → Billing. Tickets are routed to the Priority+ queue immediately.

Response targets apply during business hours (9am–5pm GMT, Monday–Friday). Critical issues on the Business plan are reviewed on a best-effort basis outside these hours.