Frequently Asked Questions

ReplyBase is an AI-powered conversation automation platform that helps businesses capture leads and support customers across Webchat, WhatsApp, Telegram, and Facebook Messenger using advanced AI workflows.

No. Most integrations like Facebook and Telegram are click-and-connect. Webchat requires copying a single line of code to your site. Advanced users can use our API and webhooks for deeper integrations.

We use state-of-the-art LLMs (like GPT-4 and Gemini) to understand customer intent. You can configure 'Flows' to guide the conversation or let the AI respond dynamically based on your knowledge base.

Yes. You can upload documents or link your website in the 'Knowledge' section to ensure the AI provides accurate, business-specific information.

Yes! Our Free plan includes Webchat and Facebook Messenger with up to 100 AI messages per month. Perfect for testing and small businesses.

Any response generated by the AI or an automated flow counts as one message. Human-to-human messages in the dashboard are always free.