Webchat MVP Production Status
Current production readiness of ReplyBase Webchat for tenant deployment
Last reviewed: 2026-03-25. This status is focused on what tenant users can rely on in production today and what still requires careful rollout.
Summary
- Webchat is production-usable for tenant deployments with secure embed, messaging, and diagnostics.
- Rollout and observability controls are implemented but still benefit from staged activation and tenant-side validation.
What Is Production-Ready For Tenants
- Secure embed initialization and message APIs are implemented.
- Widget UI is stable on desktop and mobile layouts.
- Flow-first with AI fallback is available for message handling.
- Origin checks, rate limits, and replay protections are active.
- Tenant diagnostics and snippet workflows are available in UI.
What Still Requires Careful Rollout
- Run staged rollout for high-traffic sites rather than immediate GA.
- Review error and freshness metrics after go-live changes.
- Validate domain allowlists whenever new domains are added.
Tenant Deployment Checklist (Practical)
- Deploy webchat first on one production domain.
- Run message round-trip tests before announcing launch.
- Confirm conversations, contacts, and leads update correctly.
- Review diagnostics daily during the first launch week.
- Expand to additional domains only after stable baseline metrics.